Build your future at Fluency.

Team Overview:

Our team is detail-oriented and extraordinarily passionate. We thrive on designing simple and scalable solutions to complex technical problems and delivering a leading enterprise software platform for our customers. We are looking for exceptionally ambitious and communicative hands-on individuals who are comfortable working with a dynamic team, experience working in a fast-paced environment, and who have the passion and skills to take our company to the next level.

Job Summary:

An Advertising Engineer is a highly technical digital advertising expert who also possesses the ability to navigate strategic, business-level interactions.  Serving as the main point of contact between Fluency and its Clients, Advertising Engineers are integral in delivering our unique world-class client experience. From an executional perspective, this position will be expected to be the main point of contact for priority properties, owning and managing the client relationship while also analyzing and optimizing said client’s digital marketing campaigns (Search, Social, Display) to deliver campaign performance at scale.

Our commitment to value-driven client service begins with the prioritization of; Ideation, Creativity, Relationships, and Strategy.  As such, Advertising Engineers curate the Fluency experience via: guiding clients through onboarding, structuring and managing key stakeholder relationships, and proactive implementation of Fluency value props at every level of the client business. The Advertising Engineer will also drive forth client’s business goals, solve for operational challenges leveraging the Fluency platform, and identify additional opportunities to maximize fluency’s impact on their business.

Advertising Engineers must possess a hybrid skill-set to include both operational and executional competencies. Operational competencies include, but are not limited to; the ability to nurture relationships with stakeholders up to the C-suite and down to property level, management of key projects / timelines, business strategy conversations, and cross-org collaboration.

External Role Duties:

• Own post-onboarding client relationships at all levels within your client’s organization, from the property level up to the corporate marketing team level.
• Conduct and lead strategy calls, weekly syncs, ongoing training with clients and their end clients (Property Managers).
• Leverage Fluency platform to execute advertising and analyze performance, while also proposing and executing improvements across various advertising channels.
• Identify, recommend, and support opportunities for client growth and improvement, to include; strategy, performance, and business efficiency
• Help clients build and refine various complex advertising strategies.
• Deeply understand your client’s business, financial and operational profiles.
• Provide expert Fluency consultation and train users on how to leverage Colab
• Potential travel once per quarter

Internal Role Duties:

• Work in tandem with Enterprise team members to fully support our clients and ensure client retention and growth where possible
• Develop and execute client specific engagement strategy
• Create and manage tickets on customer issues and platform feature requests from submission to resolution.
• Articulate client growth opportunities / strategy, revenue insights, etc.
• Play an active role in internal process creation and refinement and contribute towards product ideation.
• QA new releases and provide actionable feedback to the Fluency products organization.

Required Experience:

• Minimum (2) years hands on paid media experience
• Experience leading advertising performance review calls with clients
• Experience communicating with C-Level executives
• Project management experience
• Experience building and managing complex digital advertising campaigns
• Strong communication, time management, critical thinking and problem solving skills

Fluency is headquartered in Vermont.  This position is remote US based.  If local, you have the option to go into the office.

Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.                

Company Overview:

At Fluency, we come together under two shared passions that drive our culture: the scaling of digital ad operations, and fostering a workplace environment rooted in open communication, inclusivity, and a growth-oriented mindset. These passions not only set us apart in the industry, but also fuel our collective drive to reshape the industry and reinvent ourselves along the way. We're not just revolutionizing the digital advertising horizon, we're shaping an organization where every member feels a sense of pride and is inspired to do their best work.

Product Overview:

The Fluency platform brings first-of-its-kind Robotic Process Automation for Advertising together with AI into a single hub that enables you to adapt to the rapid pace of industry change while delivering comprehensive digital ad programs at a virtually limitless scale. Launch, manage, and optimize custom, local digital advertising campaigns across all major channels with groundbreaking efficiency and control. Your advertising strategies shouldn’t be limited by technical constraints, resource limitations, and tedious, time-consuming tasks.

Job Summary:

The Director of Product is a natural leader and strategic collaborator with deep expertise in technical product management and strong business acumen. This role requires both visionary thinking and operational execution. As a people leader, you’ll guide the growth, structure, and success of the Product team while aligning cross-functional partners around shared outcomes, metrics, and priorities.

You’ll work closely with the executive team to identify and capitalize on market opportunities, drive innovation, and ensure our product strategy positions Fluency for long-term success. As a manager of Product Managers, you will provide mentorship, ensure team alignment, and help shape a high-performing, scalable product organization.

Your Role:

• Determine the appropriate investment mix across product stability, scalability, new feature development, and future-proofing Fluency’s competitive positioning
• Clearly articulate Fluency’s product strategy and competitive differentiators to internal and external stakeholders
• Conduct market research and identify revenue growth opportunities
• Contribute to revenue modeling and pricing strategies for product offerings
• Coach and develop Product Managers through regular performance management, feedback, and growth opportunities
• Assess team workload and capacity, ensuring resources are aligned with business priorities
• Lead recruiting, hiring, and quarterly performance evaluation processes for your team
• Oversee effective adoption of new products and features through coordinated marketing materials and rollout plans
• Collaborate with business development, product engineering, marketing, and channel partners to understand and anticipate evolving client needs
• Act as an internal leader and strategic partner in solving complex business problems related to platforms, systems, and infrastructure
• Consult on large-scale cross-functional technical projects (e.g., major migrations, platform or infrastructure changes, architectural optimizations)
• Identify blockers or risks that may delay launches or impede product success, and proactively resolve them
• Work closely with technical leaders to ensure product development aligns with overall strategy and business goals
• Build and maintain strong relationships across the product development organization, emphasizing quality, reliability, and scalability
• Contribute to internal training and education initiatives to ensure the team stays aligned with digital marketing trends and strategies

What We Look For:

• 10+ years of product management experience, with a strong focus on platforms and systems
• 5+ years of experience in digital advertising, e-commerce, or a related industry
• Proven ability to lead and scale high-performing product teams
• Strong strategic thinking and business analysis skills; MBA preferred
• Ability to prioritize and evaluate high-impact ideas in partnership with internal and external stakeholders
• Experience managing large, complex product portfolios or cross-functional projects
• Deep understanding of data-driven product development and current development methodologies
• Excellent communication and leadership skills with the ability to influence at all levels of the organization
• Willingness to travel up to 20% for onsite team meetings and industry events

Fluency is headquartered in Vermont.  This position is remote US based.  If local, you have the option to go into the office.

Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Team Overview:

At Fluency, we come together under two shared passions that drive our culture: the scaling of digital ad operations, and fostering a workplace environment rooted in open communication, inclusivity, and a growth-oriented mindset. These passions not only set us apart in the industry, but also fuel our collective drive to reshape the industry and reinvent ourselves along the way. We're not just revolutionizing the digital advertising horizon, we're shaping an organization where every member feels a sense of pride and is inspired to do their best work.

Job Summary:

The Senior Digital Advertising Strategist is an experienced digital advertiser with hands-on campaign management experience who will support Fluency’s shared pool of accounts while also supporting Advertising Engineers and Advertising Architects as they work with Fluency’s Managed & Unmanaged clients to achieve the clients goals. The Digital Strategist assists with many aspects of the client relationship such as making campaign optimizations and updates to Google and Facebook Ads’ campaigns, making ppc campaign strategy recommendations, handling incoming client requests, and troubleshooting technical issues.

External Role Duties:

• Respond directly to client requests and communication
• Leverage Fluency platform to manage digital advertising campaigns, analyze performance, and execute optimizations on a host of channels including but not limited to Google Ads, GDN, Google Shopping, Facebook, Instagram, Microsoft, YouTube
• Proactively make recommendations to clients to improve strategy, performance, and business efficiencies
• Have a firm understanding of client goals, objectives and key performance indicators (KPI)
• Create reports to communicate strategic activities and performance improvements at scale

Internal Role Duties:

• Work with other Digital Strategists to ensure that Fluency’s shared pool of clients are properly supported
• Work directly with Advertising Engineers & Advertising Architects to ensure strategy alignment and execution of client goals
• Leverage Fluency to execute digital advertising campaigns  at scale on multiple channels
• Manage incoming tickets and tasks
• Troubleshoot technical issues and validate system bugs
• QA new releases and Provide useful feedback to the Fluency products organization
• Contribute to  internal process documentation.

Required Experience:  

• 5+ Years of Digital Advertising Campaign Management (Google Ads, Facebook)
• Experience building and managing moderately complex search campaigns
• Strong communication, analytical and presentation skills
• Demonstrated ability to manage and build strong client relationships

Fluency is headquartered in Vermont.  This position is remote US based.  If local, you have the option to go into the office.

Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Team Overview:
At Fluency, we come together under two shared passions that drive our culture: the scaling of digital ad operations, and fostering a workplace environment rooted in open communication, inclusivity, and a growth-oriented mindset. These passions not only set us apart in the industry, but also fuel our collective drive to reshape the industry and reinvent ourselves along the way. We're not just revolutionizing the digital advertising horizon, we're shaping an organization where every member feels a sense of pride and is inspired to do their best work.

Product Overview:
The Fluency platform brings first-of-its-kind Robotic Process Automation for Advertising together with AI into a single hub that enables you to adapt to the rapid pace of industry change while delivering comprehensive digital ad programs at a virtually limitless scale.  Launch, manage, and optimize custom, local digital advertising campaigns across all major channels with groundbreaking efficiency and control. Your advertising strategies shouldn’t be limited by technical constraints, resource limitations, and tedious, time-consuming tasks.

Job Summary:

The Senior Product Manager is a natural collaborator with a deep understanding of technical product management and strong business acumen. In this role, you will lead the ongoing development and enhancement of Fluency’s platform. You’ll work closely with cross-functional teams—including Engineering, Sales, Marketing, Learning, and Customer Success—to identify opportunities, define product strategies, and deliver solutions that provide significant value to our clients.

A successful Senior Product Manager is the voice of the customer, translating client needs into innovative features and enhancements that solve real business problems and drive growth.

Your Role:

• Partner with the Director of Product to define and execute the product vision, strategy, and ongoing product enhancements
• Conduct market research to evaluate and prioritize product opportunities aligned with business goals (e.g., reducing customer acquisition costs, scaling revenue, or accelerating revenue recognition)
• Establish and manage best practices for incorporating qualitative user feedback into product development
• Monitor and drive user adoption at the feature level to inform iterative product evolution
• Support development and delivery of weekly and monthly milestones within the quarterly product roadmap
• Contribute to revenue modeling and help define pricing strategies for product offerings
• Lead adoption efforts for new products and features through coordinated rollout plans and marketing materials (internal and external)
• Serve as an internal leader in articulating and solving complex business problems related to platforms, systems, and infrastructure
• Identify and remove blockers that may delay launches or impede project success
• Collaborate directly with technical leaders to align on product vision and problem-solving approaches
• Provide regular updates to senior leadership on product progress, challenges, and strategic direction
• Foster strong working relationships across the organization, with an emphasis on quality, reliability, and scalable solutions

What We Look For:

• 10+ years of product management experience, with a strong emphasis on platforms and systems
• 5+ years of experience with digital advertising products in programmatic environments (e.g., The Trade Desk, Basis, Amazon DSP)
• Solid understanding of software development processes, Agile methodologies, and tools (e.g., Trello, Jira). Ability to translate technical requirements and collaborate effectively with engineering teams
• Proven track record of turning customer feedback into high-impact features. Experience with customer journey mapping, user personas, and empathy-driven design is a plus
• Strong data analysis skills and a metrics-driven mindset. Experience with A/B testing, user analytics, and feedback tools
• Excellent verbal and written communication skills. Confident presenting to executives and influencing cross-functional decision-making
• Comfortable navigating ambiguity, thinking critically, and solving complex problems in a fast-paced environment
• Ability to understand and discuss technical concepts while prioritizing and evaluating new opportunities
• Knowledge of data-informed development methodologies and current software development best practices

Fluency is headquartered in Vermont.  This position is remote US based.  If local, you have the option to go into the office.

Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Team Overview:
At Fluency, we come together under two shared passions that drive our culture: the scaling of digital ad operations, and fostering a workplace environment rooted in open communication, inclusivity, and a growth-oriented mindset. These passions not only set us apart in the industry, but also fuel our collective drive to reshape the industry and reinvent ourselves along the way. We're not just revolutionizing the digital advertising horizon, we're shaping an organization where every member feels a sense of pride and is inspired to do their best work.

Product Overview:

The Fluency platform brings first-of-its-kind Robotic Process Automation for Advertising together with AI into a single hub that enables you to adapt to the rapid pace of industry change while delivering comprehensive digital ad programs at a virtually limitless scale.  Launch, manage, and optimize custom, local digital advertising campaigns across all major channels with groundbreaking efficiency and control. Your advertising strategies shouldn’t be limited by technical constraints, resource limitations, and tedious, time-consuming tasks.

Job Summary:

The Senior Product Manager is a natural collaborator with a deep understanding of technical product management and strong business acumen. In this role, you will take the lead in shaping, enhancing, and driving the development of Fluency’s platform, specifically within the realm of social advertising.

You’ll work closely with cross-functional teams—including Engineering, Sales, Marketing, Learning, and Customer Success—to identify opportunities, define product strategies, and deliver solutions that provide meaningful value to our clients. A successful Product Manager is the voice of the customer, translating their needs into innovative features and enhancements that solve real business problems and drive growth.

Your Role:  

• Collaborate with the Director of Product to define and execute the vision, strategy, and roadmap for ongoing product evolution

• Conduct market research to evaluate and prioritize opportunities based on business goals such as lowering customer acquisition costs, scaling revenue growth, or accelerating revenue recognition
• Institute and manage best practices for incorporating both qualitative user feedback and quantitative data analytics into product development
• Drive and measure feature-level user adoption to support iterative product improvement
• Support the development and delivery of weekly and monthly milestones aligned with the quarterly product plan
• Contribute to revenue modeling and define appropriate pricing strategies for product offerings
• Lead the effective adoption of new products and features through established rollout plans and internal/external marketing materials
• Serve as an internal leader in identifying, articulating, and solving complex business problems related to platforms, systems, and infrastructure
• Identify potential issues or blockers that could delay launches or impact project success
• Partner directly with technical leaders across the organization to ensure alignment with the product vision and to solve challenges collaboratively
• Regularly communicate progress, learnings, and strategic updates to senior executives
• Build and maintain strong cross-functional relationships, with a focus on quality, reliability, and scalable solutions

What We Look For:

• 10+ years of product management experience, with a strong focus on platforms and systems
• 5+ years of experience working with digital advertising products in social advertising environments, including platforms such as Meta, Pinterest, TikTok, LinkedIn, or Reddit
• Proven track record of building and launching products at scale
• Strong strategic thinking with the ability to articulate product vision and define roadmaps
• Familiarity with software development processes, Agile methodologies, and tools such as ClickUp, Figma, and Looker
• Ability to understand technical requirements and collaborate effectively with engineering teams
• Demonstrated success in translating customer feedback into high-impact features
• Experience with customer journey mapping, user personas, and empathy-building techniques (preferred)
• Strong data analysis skills with a metrics-driven mindset
• Familiarity with A/B testing, user analytics, and customer feedback tools
• Excellent verbal and written communication skills, with the ability to influence and build relationships across teams and leadership levels
• Comfortable navigating ambiguity, solving complex problems, and operating in a fast-paced environment with a bias for action
• Ability to understand and discuss technical concepts, and to prioritize and evaluate opportunities in collaboration with internal and external stakeholders
• Solid understanding of data-driven product development methodologies and current software development strategies

Fluency is headquartered in Vermont.  This position is remote US based.  If local, you have the option to go into the office.

Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Team Overview:

At Fluency, we come together under two shared passions that drive our culture: the scaling of digital ad operations, and fostering a workplace environment rooted in open communication, inclusivity, and a growth-oriented mindset. These passions not only set us apart in the industry, but also fuel our collective drive to reshape the industry and reinvent ourselves along the way. We're not just revolutionizing the digital advertising horizon, we're shaping an organization where every member feels a sense of pride and is inspired to do their best work.

Product Overview:

The Fluency platform brings first-of-its-kind Robotic Process Automation for Advertising together with AI into a single hub that enables you to adapt to the rapid pace of industry change while delivering comprehensive digital ad programs at a virtually limitless scale.  Launch, manage, and optimize custom, local digital advertising campaigns across all major channels with groundbreaking efficiency and control. Your advertising strategies shouldn’t be limited by technical constraints, resource limitations, and tedious, time-consuming tasks.

Job Summary:

‍The Solutions Engineer is a pioneer in the field of Digital Advertising / Advertising Technology, possessing a hybrid skill set ranging from best-in-class technical expertise to strategic sales.  This role requires a highly technical individual capable of connecting the many facets of the Fluency platform / value proposition with the broad business dynamics of our clients. A Solutions Engineers engagement begins with the support of pre-sales scoping calls. This individual will assist the sales team in communicating with prospects to uncover any unique technical requirements, document prospect goals, and begin determining the level of effort required for a successful onboarding experience. A successful Solutions Engineer will serve as a liaison in the sales process, assisting the sales team with complex, technical requirements that are involved in closing sales.

Your Role:

External Role Duties:

• Engage in pre-sale calls to identify any unique or custom technical requirements with prospects
• Prepare & manage contracts from scoping to execution in collaboration with Sales and Implementation Teams.
• Prepare and develop technical presentations to explain Fluency’s product and services to clients
• Assisting to close sales where technical expertise may be required to fit the clients’ needs
• Effectively demonstrate the Fluency Platform to various stakeholders within a prospective client’s organization including but not limited to users, directors / managers, and executives
• Attend product release meetings to keep up to date on the Fluency platform
• Develop extensive technical knowledge of the Fluency product and services

Internal Role Duties:

• Collaborate with Product on behalf of Prospect requests during pre-sale scoping
• Collaborate with Sales to understand customer requirements and provide technical sales support
• Contribute product feature requests for our platform, inspired by experience and client interactions
• Provides expertise and support to sales teams to communicate products, services, and client needs

What We Look For:

• 2+ years experience selling complex technological products
• 2+ years hands on paid media experience
• Knowledge of complex software products is a must
• Experience communicating with C-Level executives
• Strong communication, time management, critical thinking and problem solving skills

Fluency is headquartered in Vermont.  This position is remote US based.  If local, you have the option to go into the office.

Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

‍

Team Overview:

Our team is detail-oriented and extraordinarily passionate. We thrive on designing simple and scalable solutions to complex technical problems and delivering a leading enterprise software platform for our customers. We are looking for exceptionally ambitious and communicative hands-on individuals who are comfortable working with a dynamic team, experience working in a fast-paced environment, and who have the passion and skills to take our company to the next level.

Our Engineering division collaborates, and feeds on each other’s ideas in order to build leading edge products for our customers.The Fluency platform is built using a native AWS architecture.  We use JavaScript, Vue.js, HTML5, Bootstrap, CSS, Java, Spring Boot, Aurora, S3, Elastic Beanstalk along with whatever else makes sense for the job at hand.

Job Summary:  

The Triage Engineer handles incoming issues by performing a forensic analysis on code to determine the cause, then coding basic fixes.  You'll collaborate with Client Services as well as the Engineering team as a whole and distribute tasks to the optimal engineer for resolution.  You will also work on the release side to help code automated tests that prevent bugs from being released live.  You will write functional code tests that will proactively find code problems helping to mitigate risk.

Your Role:

• Triage incoming bugs that couldn’t be solved by support
• Plan and execute fixes against problems received
• Perform stress and load testing of applications
• Use modern infrastructure tools and platforms to automate our systems
• Solve challenging problems working with large dataset transformations
• Work with Client Services to troubleshoot in-bound issues from clients and internal teams

What We Look For:

• Great person  
• Be alive and have passion to join our team

Required Experience:

• Knowledge of data-driven development methodologies
• Passion and expertise working with engineering, product, and marketing teams
• Knowledge of current development strategies and trends across web and mobile platforms
• Familiarity and experience with Java in a professional capacity ( 1 or more years )
• Experience building web applications and/or APIs
• Loves feedback and understands iterative development cycles
• Experience with the digital advertising industry, a plus

Fluency is headquartered in Vermont.  This position is remote US based.  If local, you have the option to go into the office.

Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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