Engineering
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While the question may come from our clients, our partners, or any of our people, the answer always starts with Engineering.
An Emphasis on Engineering Excellence
From the outset, we’ve had big dreams for what Fluency could achieve. Building a healthy and sustainable organization centered around a thriving working environment where imagination, intellect, and innovation have free rein is part of that vision.
We won’t get there by taking shortcuts; the success of the company is hard earned—not given— and we define that success on delivering real, relevant, tangible value to clients. We believe that making an advertising execution platform that allows our clients to configure automation is key to delivering that value. To do so effectively, there must be interconnects between existing systems and our platform, in terms of both inputs and outputs. In order to achieve this, we’ve made Engineering central to all our efforts.
Our Engineering teams operate with a set of guiding principles that cover everything from clear definitions of "business value" to core application ideals. Among these principles, we see the following as mission-critical:
- We will help improve our clients businesses’ profitability, while making digital advertising attractive and attainable for their customers, by keeping SMB Advertising management overhead minimized.
- We will bring unparalleled efficiencies to today’s inefficient business processes.
- We will work to improve operational excellence by ensuring proper checks and balances are taken.
- We will be the enabler for our clients to unlock new and compelling opportunities to generate revenue.
- Our application must provide fast access to common workflows.
- Although we will provide recommendations and guidance, our application must empower our clients, not being overly restrictive.
- We will make our software do what software does best, reduce or eliminate the repetitiveness.
- We will endeavor to make integrations as pain free as possible for our clients.
If you're an Engineer looking to make a big difference, check our positions below, or reach out and we'll grab some time to talk.
Open Engineering Positions
Team Overview:
At Fluency, we come together under two shared passions that drive our culture: the scaling of digital ad operations, and fostering a workplace environment rooted in open communication, inclusivity, and a growth-oriented mindset. These passions not only set us apart in the industry, but also fuel our collective drive to reshape the industry and reinvent ourselves along the way. We're not just revolutionizing the digital advertising horizon, we're shaping an organization where every member feels a sense of pride and is inspired to do their best work.
Job Summary:
An Advertising Engineer is a highly technical digital advertising expert who also possesses the ability to navigate strategic, business-level interactions. Serving as the main point of contact between Fluency and its Clients, Advertising Engineers are integral in delivering our unique world-class client experience.
Our commitment to value-driven client service begins with the prioritization of; Ideation, Creativity, Relationships, and Strategy. As such, Advertising Engineers curate the Fluency experience via: supporting internal stakeholders through the onboarding of new clients, structuring and managing key client stakeholder relationships, and proactive implementation of Fluency value props at every level of the client business. The Advertising Engineer will also drive forth client’s business goals, solve for operational challenges leveraging the Fluency platform, and identify additional opportunities to maximize fluency’s impact on their business.
Advertising Engineers must possess a hybrid skill-set to include both operational and executional competencies. Operational competencies include, but are not limited to; the ability to nurture relationships with stakeholders up to the C-suite, management of key projects / timelines, business strategy conversations, and cross-org collaboration. From an executional perspective, the Advertising Engineer is capable of building, managing, analyzing, and optimizing our client’s digital marketing campaigns (Search, Social, Display) to deliver campaign performance at scale.
External Role Duties:
- Support the Advertising Architect in client onboardings.
- Own post-onboarding client relationships at all levels within your client’s organization.
- Help clients refine various complex advertising strategies via our platform capabilities.
- Deeply understand your client’s business, financial and operational profiles.
- Identify, recommend, and support opportunities for client growth and improvement, to include; strategy, performance, and business efficiency
- Provide expert Fluency consultation and train users on how to leverage the Fluency platform (tactically + operationally)
- Leverage Fluency platform to execute advertising and analyze performance, while also proposing and executing improvements across various advertising channels.
- Conduct and lead strategy calls, weekly syncs, ongoing training and QBRs with clients.
- Potential travel once per quarter
Internal Role Duties:
- Communicate and collaborate with cross-org stakeholders to report on client issues/problems/requests/sentiment.
- Develop and execute client specific engagement strategy
- Create and manage tickets on customer issues and platform feature requests Able to articulate client growth opportunities / strategy, revenue insights, etc.
- Contribute towards product ideation.
- Provide actionable feedback to the Fluency products organization.
Required Experience:
- Minimum (5) years hands on paid media experience
- Experience communicating with C-Level executives
- Project management experience
- Experience building and managing complex digital advertising campaigns
- Strong communication, time management, critical thinking and problem solving skills
Fluency is headquartered in Vermont. This position is remote US based. If local, you have the option to go into the office.
Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Making an Impact—No Matter Where you are.
A core part of working with us is the opportunity to make a profound impact on virtually every aspect of our business. In addition to our company doubling in size over the past 18 months, our people—spread across 11 states and counting—have only grown stronger individually, departmentally, and culturally.
People-Driven Benefits
We have competitive compensation packages, a 401k match, and cover employee health, vision, and dental insurance (along with contributions for family members).
A Stake in Our Success
In addition to bonus plans, we also offer stock options to all employees; as Fluency grows, moves from strength to strength, and meets and exceeds goals, it’s critical that our team shares in the success they’ve enabled.